Terms and Conditions

Using this website

These terms apply to the Orlune Atrium website and the hotel services described here. The hotel is at 9 Liverpool Street, Central Dunedin, Dunedin 9016, New Zealand. Contact [email protected] or +6439928745 about a request or booking.

Room requests and confirmation

The search shows room categories that accommodate your guest count and calculates the number of nights between your dates. Choosing a room or sending an enquiry does not hold a room or create a confirmed booking. The hotel checks the request and confirms the booking in writing.

A booking confirmation identifies the room, dates, guest count and total accommodation price. Review those details when you receive it and tell us promptly if a correction is needed. Payment for accommodation is due at check-in; this website does not collect payment.

Room rates and guest numbers

Room prices are in New Zealand dollars and cover one room for one night, with GST. The same rate applies to any group within the category’s maximum capacity. The total accommodation price is the nightly rate multiplied by the number of nights. Children count towards the room’s capacity.

The room page identifies the facilities and services covered by its rate. Optional meals, transport, parking, treatments and hospitality services are charged at their stated prices only when ordered. Casino gaming is separate from accommodation. No room tariff includes gaming credit.

Arrival and departure

Check-in is from 3 pm and check-out is by 11 am. The lead guest must be 18 or over and present photo identification. All rooms are non-smoking.

Luggage storage is available on arrival and departure days. Let the hotel know if you expect to arrive late. Pets are not permitted in guest rooms, except assistance animals. Take reasonable care of the room and hotel property; the hotel may seek the documented cost of damage beyond normal use.

Changes, cancellations and no-shows

Cancel at least 48 hours before 3 pm on the arrival date for no accommodation charge. Later cancellations and no-shows are charged one night. Changes depend on the hotel’s written agreement.

Contact the hotel directly to cancel or change a confirmed stay. A request to alter dates or category is complete only when the hotel agrees in writing. If the hotel cannot fulfil a confirmed stay, we will contact you and refund any payment for the accommodation we cannot provide.

Dining, transport and other services

Dining enquiries are confirmed by the restaurant team. Tell staff about food allergies before ordering. Transport and parking requests are confirmed by the guest services team; the passenger, luggage and parking limits on the relevant page apply.

Cancel a confirmed private transfer, shuttle, hosted arrival or in-room welcome at least 24 hours before its start for no service charge. A later cancellation or missed service is charged at the stated price. Spa treatment changes or cancellations require 24 hours’ notice; later cancellations are charged 50%, and missed appointments are charged in full.

Events and private dining

Events require a 25% deposit after written confirmation, with the balance due seven days before the event. Cancel at least 14 days before the event for a refund of payments. For cancellation between seven and 13 days beforehand, the deposit is retained. For cancellation less than seven days beforehand, the confirmed event total is payable.

Final attendance, room layout and dietary requirements are due seven days before an event. The room’s stated capacity and hire duration apply. The private dinner for two follows these event cancellation terms. A dedicated event host follows the terms of the event to which the service is attached.

Casino Lounge access

Entry to gaming areas is restricted to people aged 20 and over with acceptable photo identification. Venue rules, staff directions and exclusions apply. Refer to the Casino Lounge and Host Responsibility pages before visiting.

Website materials and your rights

Use the website for genuine hotel enquiries and do not interfere with its operation or submit unlawful content. Website text, branding and images may not be reused commercially without permission from Orlune Atrium.

These terms do not limit rights you have under applicable New Zealand consumer law. Contact the hotel first if there is a concern about your stay or a service so we can address it.