Arrival, transport and everyday hotel services

Check-in begins at 3 pm; check-out is by 11 am. The front desk can store your bags on arrival and departure days while you continue with your plans. The hotel entrance and lift provide step-free access, and the Accessible King has its own detailed room measurements.

Daily housekeeping, linen and towel service are part of every stay. Speak to reception about when the team should visit your room. Each room has a smart TV and high-speed Wi-Fi; the reception team can help you connect your device.

Concierge assistance runs from 7 am–10 pm. The team can help you choose local attractions, organise sightseeing, make tour enquiries and arrange taxis. This assistance is part of the room rate. Any ticket or transport booking with an outside provider is agreed with you before it is made, and you pay that provider directly.

Tell the team how much time you have and whether you need step-free access. For an airport arrival, include your flight time in your message so transport can be planned around it.

The private airport transfer connects Dunedin Airport and the hotel in one direction for up to four passengers with four standard suitcases. The private city shuttle carries up to four passengers on one journey within Dunedin city, up to 10 km from the hotel. Both services run from 6 am to 11 pm by prior arrangement.

Request transport at least 24 hours ahead. If you need an accessible vehicle or have unusually large luggage, describe the requirement before booking so the team can discuss a suitable arrangement. Your hotel room selection is not needed for a transport enquiry.

Secure parking is charged per vehicle per night and gives access to a space from check-in until check-out. Valet parking covers the same parking period plus vehicle collection and return at the hotel entrance; choose one of these parking services. Valet assistance runs from 7 am to 10 pm.

Electric vehicle charging provides a four-hour AC charging slot with up to 22 kW output. The charge your vehicle receives depends on its charging limit and battery state. Use your Type 2 cable. Parking is booked as its own service when you are leaving a vehicle overnight.

The business centre has two computers, a desk area and a printer and is open 24 hours for hotel guests. Computer use, Wi-Fi and up to ten black-and-white A4 pages per stay form part of the room rate. Ask reception for printing assistance and collect documents at the desk.

For group work, presentations or a private conversation with colleagues, see the Boardroom and Conference Room on the Meetings & events page.