Privacy Policy

Who handles your information

Orlune Atrium handles enquiries sent through this website. You can contact us at [email protected], by phone on +6439928745 or at 9 Liverpool Street, Central Dunedin, Dunedin 9016, New Zealand.

What we collect

The enquiry form asks for your name, email address, enquiry type, subject, message, preferred contact method and agreement to this policy. Your phone number is optional. A stay request also contains your chosen room, arrival and departure dates, number of guests and the calculated price. A service enquiry identifies the service you selected.

Please send only information needed for your enquiry. Do not include payment card details, identity documents or medical records in your message.

How we use it

We use your information to respond, discuss the requested service or stay and contact you using the details you provide. If you choose a phone response without supplying a phone number, we will email you. We also use necessary website information to protect the form and prevent repeated submissions.

The privacy checkbox records your agreement to this use. It does not sign you up for promotional messages.

Who can receive it

Authorised hotel staff receive your enquiry. Hosting and email providers process the information needed to operate the website and carry enquiries to the hotel. We restrict use to these purposes and take reasonable steps to protect the information. We do not sell enquiries or send them to advertising services.

If you ask us to arrange an outside service, we discuss the information required with you before passing it to that provider. We may disclose information when required by law.

How long we keep information

Unsent information saved while you change cookie settings and your selected room or service remain usable on this website for up to two hours. After a successful submission, contact details and the message are removed from that temporary form record.

Enquiry correspondence is kept for 12 months after the enquiry is closed. Where it becomes part of a booking, or is needed for a complaint or legal obligation, we retain the relevant information for as long as that purpose requires. We review information against these periods and remove what is no longer needed.

Access, correction and questions

Email [email protected] to ask for access to your information, request a correction or raise a privacy concern. We may ask for enough information to verify that the request comes from you. You may also ask us to stop using your details to discuss an enquiry; information needed for an existing booking or legal obligation may still need to be kept.

Cookies

Necessary cookies keep the enquiry form and your room selection working and remember your cookie choice. We do not use advertising or analytics cookies. The Cookie Policy explains the cookies, their duration and the controls available to you.